TANGGUNG JAWAB PT. PELNI (PERSERO) CABANG TANJUNGPINANG DALAM PENGANGKUTAN BARANG YANG DIBAWA OLEH PENUMPANG
Kata Kunci:
consumer protectio, power outag, PT. PLN (PerserAbstrak
PELNI (Persero) as a company in the field of transportation can provide facilities in accordance with the agreed agreements that are included in the cargo documents or passenger tickets. When the passenger does not obtain his/her rights, PT. PELNI (Persero) is responsible for the losses suffered by the passenger unless it can prove that it should be in accordance with the principle of presumtion if Liabelity and the principle of absolute responsibility as set forth in Article 40 and Article 41 of Law No. 17 of 2008 on shipping. This research method uses empirical and normative legal research, using qualitative analysis by explaining the data contained in the field and stacked with words or statements instead of by numbers. Research site at PT. PELNI (Persero) Tanjungpinang Branch. The responsibility of the sea carrier in the transport of passenger goods in PT. PELNI (Persero) in practice relinquishes responsibility to the crew which should remain the responsibility of the transport company because it has clearly mentioned the passenger's baggage liability clause is the responsibility of the passenger itself. Settlement of loss of goods suffered by passengers at PT. PELNI (Persero) in practice using deliberation. Transportation companies are supposed to compensate for the value of goods but PT. PELNI (Persero) only pays attention to the initial agreement with passengers regardless of the mechanism set out in the law. This can cause harm to passengers whose goods are lost or damaged