KUALITAS PELAYANAN UNIT PELAKSANA TEKNIS DAERAH PEMADAM KEBAKARAN TANJUNG UBAN DALAM MENANGGULANGI KEJADIAN KEBAKARAN

Abstract

The problem regarding the quality of service contained in the Tanjung Uban Fire Department is the unavailability of firefighter posts in each sub-district. This study aims to identify and explain the quality of service as well as the inhibiting factors in the quality of service of the Tanjung Uban Regional Fire Department Technical Implementation Unit, Bintan Regency. Using the theory of Sinambela. The technical implementing element of the Regional Disaster Management Agency in carrying out technical operational firefighting in Bintan Regency in detail refers to Regent Regulation Number 38 of 2019 concerning the Establishment of a Fire Fighting Regional Technical Implementation Unit at the Bintan Regency Disaster Management Office. The results of the study were assessed from the indicators, (1) on transparency, the Tanjung Uban UPTD Damkar was transparent to the public, which did not apply different service procedures. (2) Accountability, services that can be accounted for in accordance with applicable regulations have not been maximized because the resource factor is not yet available according to the required needs. (3) Conditionally, the Tanjung Uban UPTD in carrying out proper services has not been carried out optimally. (4) Participatory, community involvement in service participation has not been maximized, due to the uneven distribution of people participating in activities. (5) Equality of Rights, in practice the implementation has provided services to the community regardless of the social status of the community. (6) The balance of rights and obligations is maximized because it always responds to complaints from the public regarding fire incidents.