ANALISIS PENERAPAN SISTEM E - GOVERNMENT PADA REALISASI PAJAK PENGHASILAN DI KANTOR PELAYANAN PAJAK PRATAMA DI KOTA TANJUNGPINANG

Abstract

Public service with electronic basis in Directorate General of Taxation contained in Directorate General of Taxation regulation Number PER-01/PJ/2017 about electronic notification letter delivery. To delivery notification letter can be implemented with electronic basis more effective and efficient. In this research to looking for analysed that KPPP Paratama Tanjungpinang was keeping to prepare implementation of service with e-Govermnet system. This research use the Richardus Eko Indrajit (2005) theory about e-Government implementation indicator, such as : Content Development, Competency Building, Connectivity, Cyber Laws, Citizen Interfaces, Capital. This Research use descriptive research method with qualitative approach and data collection technique such as interview, observation and documentation for support this research. Maintenance condition of e-Government system in KPP Pratama Tanjungpinang is be quite good by Content Development, Connectivity, Cyber Laws, Citizen Interfaces and capital, although there is something needs to be update and improved again such as in application operation, that server often error (server down) and need to update about website appearance for easy to understand. About Human resource for Fulfilment and development in KPP Pratama Tanjungpinang. Based on result research show that human resource deficiency to operate service system, lack of Human Resource training and development activities to support public service with electronic basis. The conclusion is implementation of e-Government system in KPP Pratama Tanjungpinang not running optimally.