IMPLEMENTASI RAD (RAPID APPLICATION DEVELOPMENT) DALAM RANCANG BANGUN SISTEM LAYANAN INFORMASI DAN PENGADUAN CRISIS CENTER PMI (PEKERJA MIGRAN INDONESIA) BERBASIS WEBSITE
The Indonesian Migrant Workers Protection Agency (BP2MI) is a non-ministerial government agency in Indonesia. Based on article 4 of Presidential Regulation Number 90 of 2019, the Indonesian Migrant Workers Protection Agency (BP2MI) is tasked with implementing service policies in terms of the placement and protection of Indonesian migrant workers in an integrated manner. In this case, reporting complaints made to PMI (Indonesian Migrant Workers) and reports are still done manually by receiving complaints from email, letter, telephone, and sms, this is less effective because it can lead to various risks such as loss of data on problematic PMI complaints and What often happens is that complaints are ignored so that it takes a long time to be followed up by officers. To reduce the risk that will occur, it is necessary to build a computerized system that can accommodate a website-based PMI crisis center information and complaint service system. The method used in this research is RAD (Rapid Application Development) with a processing time of 2 months and 10 days or 70 days, in accordance with the manufacture of the system with the method applied, namely RAD (Rapid Application Development) which can complete system development for approx. 60-90 days. At the testing stage, black box testing and UAT (User Acceptance Test) were carried out and the system made was acceptable to users with an average percentage result of 91.85% which is very strong.